Refund & returns
At Rts Bookstore, we want you to have a clear understanding of our return, exchange, and refund process. This policy explains how to return products purchased from our store and what to expect after a return is submitted.
1. 30-Day Return Policy
Rts Bookstore accepts returns within 30 days of purchase for both defective and non-defective products, subject to the requirements described below.
If you would like to return an item, please contact us as soon as possible so we can provide assistance with the return process.
2. Eligible Returns
We accept returns for:
Defective products
Non-defective products
Products that qualify for return under this policy
Please ensure that returned items are securely packaged to help prevent damage during return shipping.
3. Return Methods
Returns can be made:
By mail
In store
If returning an item by mail, please follow the return instructions provided by Rts Bookstore.
4. Return Shipping
A return label is included in the package for applicable returns.
No restocking fee is charged.
If you need help with a return label or return instructions, please contact us before sending the item back.
5. Exchanges
Rts Bookstore accepts exchanges.
If you would like to exchange an item, please contact us before returning it so we can provide the appropriate instructions and confirm the available exchange options.
6. Refunds
Once an eligible return has been received and processed, refunds are processed within 14 days.
Refunds are generally issued to the original payment method used for the purchase.
After we process a refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
7. Defective Products
If you receive a defective product, please contact us as soon as reasonably possible.
When contacting us, please provide your order information and describe the problem with the product. We may request additional information to help us determine the appropriate resolution.
Eligible defective products may be returned under our 30-day return policy.
8. Non-Defective Products
Non-defective products may also be returned within the 30-day return period, subject to this policy.
Because Rts Bookstore sells both new and used books, please review the product description and condition information before placing an order.
9. Used Books
Rts Bookstore sells both new and used books.
Used books are previously owned and may have signs of prior use or handling. Product descriptions should be reviewed before purchase.
The availability of specific titles, editions, formats, and conditions may vary.
10. How to Start a Return
To request a return or exchange, contact Rts Bookstore using the information below.
Please provide:
Your name
Order information
The item you would like to return or exchange
The reason for the return, when applicable
We will provide the appropriate instructions for completing the return.
11. Contact Us
For questions about returns, exchanges, or refunds, please contact us:
Rts Bookstore
4268 I 55
Jackson, Mississippi 39211
United States
Email: mail.rts.bookstore@gmail.com
Phone: +1 601-923-1616
Business Hours:
Monday–Friday: 9:00 AM–4:00 PM
Saturday–Sunday: Closed